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Frequently Asked Questions

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Q&A​

Connections aren’t working. What should I do?​

If you can't connect to a proxy or are experiencing slow proxy speeds, change the mirror in the connection list. See more details in the “Working with lists” section.

If connections are not working from Russia, and you have another server selected, set Russia in the connection list.

What’s concurrency and how do I avoid getting blocked?​

Concurrency is the number of simultaneous threads per single IP. The higher it is, the faster scraping goes, but the more likely you’ll get captchas or bans. For CG-NAT (mobile proxies), keep it at ≤5-10 threads; for residential proxies, you can go 20-50 if it’s a private IP.

How can I prevent my IPs from getting burnt out?​

Set a request limit per IP, add delays (throttling), rotate your User-Agent, and clear cookies. If you get a captcha, temporarily remove that IP from the pool or move it to standby.

What does targeting in proxies mean?​

Targeting lets you pick IP addresses by attributes like country, city, or provider (ASN). You need this to make sites see you as a “legit” user from a certain region (say, to get local store prices).

Should I choose residential or mobile connections?​

Residential proxies​

Best for: heavy, stable scraping, 20-50+ parallel threads, long “sticky” sessions, and geo-targeting down to the city level.

  • Lower ping and higher bandwidth mean faster, more predictable responses.
  • IPs are more stable, making it easier to set up static chains and cache DNS.
  • CG-NAT is used less often, so one IP is usually “almost yours” (fewer neighbors = fewer captchas).
  • Anti-bot systems might trust them a bit less than mobile IPs.
  • If you scrape too aggressively and your pool is small, you might get banned or rate-limited.

Mobile proxies​

Best for: strict anti-bot checks (registration, login, warming up accounts, PWA/mobile app work), when you need a mobile ASN and a “real” smartphone fingerprint.

  • Top-tier “human” status—sites see a real mobile ASN, which boosts trust.
  • More forgiving of “suspicious” actions (frequent logins, page switches), since mobile networks are naturally noisier.
  • CG-NAT means dozens of people share one IP: running lots of threads (10+) raises captcha risk for everyone on that IP.
  • Higher ping, possible speed fluctuations, and occasional “reconnections” with sudden IP changes.
  • More often shared, so no guarantee of exclusivity.