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Diagnostic Report with Detailed Log

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Instructions for ZennoPoster and ZennoBox​

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1. Enable the detailed log.​

Settings-Other-Detailed Log (Debug information for developers)

image-20210618-151039

You can also enable it via a special app.

2. Restart the program.​

3. Perform the actions that led to the error.​

4. Run the Diagnostics.*​

You should run diagnostics after the problem occurs; ideally, please remember the time the issue appeared.
You can start diagnostics in several ways:

  • From the program interface (*Settings-*Other-button *Diagnostics at the bottom of the window)

image-20210618-153935

  • Or from the installed program directory
    ZennoPoster 7 - C:\Program Files\ZennoLab\RU\ZennoPoster Pro V7\7.4.0.0\Progs\Diagnostic.exe
    ZennoPoster 5 - `C:\Program Files\ZennoLab\RU\ZennoPoster Pro\5.47.0.0\Progs\Diagnostic.exe```json

The path may differ on your system (different drive letter, program version, language)

5. Send us the resulting report.zip file​

After diagnostics are completed, a report.zip file will be created. This file will be in the program's installation directory (it will open automatically once diagnostics finish).

Please send the resulting file to support.

Instructions for ZennoDroid​

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1. Enable the detailed log.​

Settings-Other-Detailed Log (Debug information for developers)

image-20210705-170052

You can also enable it via a special app.

2. Restart the program.​

3. Perform the actions that led to the error.​

4. Run the Diagnostics.*​

You should run diagnostics after the problem occurs; ideally, please remember the time the issue appeared.
You can start diagnostics in several ways:

  • From the program interface (*Settings-*Other-button *Diagnostics at the bottom of the window)

image-20210705-170232

  • Or from the installed program directory

C:\Program Files\ZennoLab\RU\ZennoDroid Pro\2.2.4.0\Progs\Diagnostic.exejson

The path may differ on your system (different drive letter, program version, language)

5. Send us the resulting report.zip file​

After diagnostics are completed, a report.zip file will be created. This file will be in the program's installation directory (it will open automatically once diagnostics finish).

Please send the resulting file to support.

5.1. If using the MEmu emulator​

Start the emulator, click on System Information in the menu, then click the Generate Diagnostics Report button. Send the generated file to support along with the main diagnostics report.

System Information in MEmu

image-20250905-072152.png

Instructions for CapMonster2​

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1. Enable the detailed log.​

Settings => Program => Detailed Log (debug information for developers) (above the Diagnostics button)

image-20210618-152304

You can also enable it via a special app.

2. Restart the program.​

3. Perform the actions that led to the error.​

4. Run the Diagnostics.*​

You should run diagnostics after the problem occurs; ideally, please remember the time the issue appeared.
You can start diagnostics in several ways:

  • From the program interface (Settings => Program => Diagnostics button (at the very bottom of the window))

image-20210618-154148

  • Or from the installed program directory

C:\Program Files\ZennoLab\RU\CapMonster Pro\2.12.2.0\Progs\Diagnostic.exejson

The path may differ on your system (different drive letter, program version, language)

5. Send us the resulting report.zip file​

After diagnostics are completed, a report.zip file will be created. This file will be in the program's installation directory (it will open automatically once diagnostics finish).

Please send the resulting file to support.

Instructions for ZennoProxyChecker​

Click here to expand

1. Perform the actions that led to the error.​

2. Run the Diagnostics.*​

You should run diagnostics after the problem occurs; ideally, please remember the time the issue appeared.
You can start diagnostics from the installed program directory

```C:\Program Files\ZennoLab\RU\ZennoProxyChecker\3.6.0.0\Progs\Diagnostic.exe` The path may differ on your system (different drive letter, program version,)

3. Send us the resulting report.zip file​

After diagnostics are completed, a report.zip file will be created. This file will be in the program's installation directory (it will open automatically once diagnostics finish).

Please send the resulting file to support.